Please carefully review the terms of use before accessing this website. If you do not agree to these terms, you are not permitted to use the website. Your use of the website indicates your explicit agreement with these terms of use and the website's privacy policy.

These terms outline the legally binding services available on the website and govern the use of the website. They apply to all users, whether they are simply visiting the website ("Users / Guests") or are registered to conduct business on the website (referred to as Customers/ You).

TERMS OF USE:

• The utilization of the Website, services, and tools is regulated by the Terms of Use, along with the relevant policies incorporated herein by reference. When engaging in transactions on the Website, you are bound by the applicable policies. Your use of the Website implies a contractual agreement with the Company, making these terms and conditions, as well as the policies, your legal obligations towards the Company.
• In these Terms of Use, "You" or "User" refers to any individual or entity who has agreed to be a buyer on the Website by providing Registration Data during the registration process as a Registered User using computer systems, mobile phones, etc. The Company permits Users to browse the Website or make purchases without registering. "We", "Us", and "Our" refer to the Company.
• When utilizing any services offered by Us on the Website, you are bound by the regulations, guidelines, policies, terms, and conditions specific to that service. These terms are considered part of the Terms of Use. The Company has the authority to modify, add, or remove sections of these Terms and Conditions at its discretion, without prior notice. It is your duty to periodically review these Terms and Conditions for any updates or changes. By continuing to use the Website after changes are posted, you are indicating your acceptance and agreement to the revisions. By adhering to these Terms and Conditions, you are granted a personal, non-exclusive, non-transferable, limited privilege to access and use the Website.
• The Company reserves the right to indefinitely suspend or terminate your account, block access to your membership, and refuse any current or future use of the Website or the Products if certain orders are deemed to be improper use of the Website by you.

REGISTRATION:

You are required to be at least 18 years old in order to access the Services. Minors are only permitted to use the service under the guidance of an adult. Your mobile phone number and/or email address are considered as your main identification on the Platform. It is your duty to make sure that your mobile phone number and email address are always current on the Platform. You consent to inform us immediately if your mobile phone number or email address changes by making the necessary updates on the Platform.

PRIVACY AND SECURITY:

• It is your duty to uphold the confidentiality of your username, password, and any other sensitive data. You are accountable for all actions carried out in your user account. You recognize that the Company cannot be held responsible for any losses you may incur due to security breaches.
• You also agree to provide true, accurate, current, and complete information about yourself as prompted by the Website's registration form. If you provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, the Company has the right to cancel the order placed by you, indefinitely suspend or terminate your account or block access of your membership in the Website and refuse any and all current or future use of the Website or the Products (or any portion thereof).
• The Company is not responsible for any activities or outcomes resulting from the use or misuse of information under your Account, including security breaches.
• Your information, including device ID, location, or account email address associated with your Company account, may be utilized to assess eligibility and provide relevant offers. Personal information may be disclosed to our affiliated entities and website Partners solely to enhance customer service for you.

PRODUCT INFORMATION:

• The Company diligently ensures accuracy in presenting product information, descriptions, and images online; however, it disclaims any liability for errors or omissions in the information provided. The Company clarifies that the images displayed on the website are for illustrative purposes only. This Website showcases lab-grown diamond jewelry for personal use, including both customized and ready-made pieces.
• Certain products might seem slightly bigger or smaller than their actual size because of screen settings and photography methods. Occasionally, items could be depicted as larger to highlight details or smaller to show the entire product. There could be minor variations in weight due to the handcrafted nature of each piece of jewelry. The Company will not be held responsible for any legal actions related to this matter.

PRICES:

• We calculate our pricing based on the current prices of precious metals and gemstones to ensure that you receive the most competitive value. As these prices are subject to fluctuations, our pricing may also change in response to changes in the prices of precious metals and lab-grown diamonds.
• The prices of the products, along with taxes and delivery costs, will be clearly displayed and invoiced at the conclusion of your order. Please note that we may adjust our prices at any time, but you will be informed of any changes when placing your order. In the event that an inaccurate price is mistakenly displayed on our website and not rectified during the finalization of your order, your purchase will be voided, and you will receive a refund, regardless of any prior confirmation.

PAYMENT:

• The option to make online payments is accessible through various methods such as credit cards, debit cards, net banking accounts, UPI, cash, or any other approved mode. You are required to use the authorized Payment Card, which includes credit cards, debit cards, net banking accounts, or cash.
• You acknowledge and confirm that you understand that when you make an online payment using Your Payment Card, you may be directed to the payment gateway page. This payment gateway may redirect you to other websites maintained or controlled by third parties, and the Company does not have control over such third-party website(s) and therefore is not responsible for any transactions on such website(s). The Company will not be held liable for any fraud related to Your Payment Card, and will not address any such grievances or issues. Any grievances related to such issues should be communicated to the bank that issued the Payment Card. The Company will not be responsible for any disputes or differences related to online payments made through your Payment Card or any other available mode.
• Additionally, the Company will not be responsible for any financial loss, inconvenience, or mental distress resulting from the misuse of your Payment Card or associated details. Payments made by Payment Card or any other available mode will not be refunded under any circumstances. Please refer to our Refund Policy for more information. You are required to use your own payment card and agree to provide the correct and valid payment card details to the Company. Furthermore, the provided information will not be used or shared by the Company with any third parties unless required for fraud verifications or by law, regulation, or court order. The Company will not be held responsible for any payment card fraud. The liability for the fraudulent use of a card will be on you, and the burden to 'prove otherwise' will be solely on you.
• The merchant will not be held responsible for any loss or damage resulting from the rejection of authorization for a transaction, whether due to the Cardholder exceeding the current limit with the acquiring bank or for any other reasons.

ORDERS:

• Prior to making a purchase, all Users are required to register on the website and add the desired item(s) to the shopping cart. Additionally, Users may need to furnish other essential information as mandated by law, such as Permanent Account Number (PAN) and/or GST number, during the purchase process.
• Orders are typically deemed finalized once the Company has received payment unless specified otherwise. Cash on Delivery (COD) orders will only be considered complete upon receipt of payment by xx.
• Solitique may randomly contact the User who placed orders through the Website to verify the orders by asking a verification question. The Company will proceed with confirming the order once the User answers the verification question.
• If the bank declines to approve a payment transaction made by a Member for an order, Solitique reserves the right to withhold shipment of the order to the Member with no responsibility whatsoever.

Exchange :

We offer an Exchange and Buyback option for all items purchased from Adhara Jewels LLP (referred to as “Adhara” or “Solitique”) with an Indian billing and shipping address.

AVAILABILITY:

We are committed to fulfilling your order promptly after it has been finalized and paid for. In the event that a product becomes unavailable after your order has been confirmed and paid for, we will issue a refund for the product's price within 15 days from the payment date. If your order contains items that are temporarily out of stock, we will ship the available products first and send the remaining items once they become available. If necessary, we will provide you with a substitute for any unavailable product, of equal value and quality. Should you opt not to accept the substitute and the original product is permanently unavailable, we will reimburse you for the cost of the unavailable item.

INDEMNITY:

• You agree and undertake to indemnify and keep indemnified the Company, its officers, directors, employees, suppliers, and affiliates for any damages, losses, costs, charges, and expenses including reasonable attorney fees that the company may suffer on account of authorized or unauthorized use of your Account Information or password as a result of your failure in keeping your Account Information secure and confidential or if you permit a third party to use your password or other means to access your account or as a result of any threatening, libelous, obscene, harassing, or offensive material uploaded/transmitted by you on the cloud infrastructure of the company.
• You agree that the Company will not be liable to you or to any third party for any harm related to, arising out of, or caused by the modification, suspension, or discontinuance of any of our Services for any reason.

LIMITATION OF LIABILITY:

The company is not responsible for any consequential, incidental, indirect, special, punitive, or other loss or damage, including but not limited to loss of business profits, business interruption, computer failure, loss of business information, or any other loss resulting from your use of or inability to use the service, even if the company has been informed of the potential for such damage. Under no circumstances shall the company's total liability to you for any service, whether direct or indirect, exceed 1% of the product value paid by you.

FORCE MAJEURE:

The Company will not be responsible for any delays or failures in meeting the terms outlined in these agreements due to circumstances beyond our control, such as natural disasters, government actions, legal changes, health crises, conflicts, or other unforeseen events.

DISCLAIMER:

• The Company shall not be held liable for any delays or inability to fulfill the terms specified in these agreements caused by factors outside of our control, including but not limited to natural disasters, government interventions, legal modifications, health emergencies, conflicts, or other unexpected occurrences.
• The Company shall not be held liable for any unauthorized use of the data by third parties, as well as for any actions, events, or situations that are outside the control of the company's management.
• It is understood and accepted that you bear full responsibility for your actions and that the information in your account must be accurate, complete, and current.
• The owner of the website is not responsible for and denies all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever that may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.
• In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm, or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Change in policies

Solitique retains the authority to alter the Payment & Shipping policy at its discretion, therefore it is recommended to regularly review the policies. Modifications will be implemented immediately upon being posted on the website: www.solitique.com. In the event of any significant changes to the policies, a notification will be provided alongside the updated policies.

Helpline/ Contact number:

For any additional queries, we shall be happy to assist you. We can be reached at support@solitique.com or at +91 9599112620 between 11am-6pm (Monday to Saturday).