• We offer an Exchange and Buyback option for all items purchased from Adhara Jewels LLP (referred to as “Adhara” or “Solitique”) with an Indian billing and shipping address.
• This policy excludes customized items and international deliveries. Exchange and Buyback transactions are conducted based on current market rates, with deductions for making charges, taxes, and a Rs. 1000 processing fee.
• If a discount is applied to the original purchase, the same amount will be deducted from the current market price during the exchange or buyback process.
• Original invoices and certificates must be presented when requesting an exchange or buyback. Failure to provide these documents will result in the exchange/ buyback request being denied.
• Upon receipt of the exchanged item, our Quality Assurance team will thoroughly inspect its condition. Items showing signs of alterations, damage, resizing, or wear will not qualify for buyback or exchange.
• Any decision to decline buyback or exchange due to the aforementioned reasons will be final and binding.
• Determination of Value for Exchange or Buyback.

Exchange

• The exchange value will be calculated based on 100% of the metal value according to current market prices.
• 80% of the diamond value for the specific quality of lab-grown diamonds in the jewelry, as per market norms on the date of exchange.
• Deductions will include making charges, taxes, a processing fee of Rs. 1000, and any discounts applied at the time of purchase.

Buyback

• The metal value will be calculated at 100% of the current market prices as per market norms on the date of exchange.
• 70% of the diamond value for the specific quality of the lab-grown diamonds studded in the jewelry at current market prices as per market norms on the date of the exchange.
• Deductions will be made for making charges, taxes, a processing charge of Rs. 1000, and any discount given at the time of purchase.

Following the inspection, our Quality Assurance department retains the authority to adjust the product's value upon providing a valid rationale. The determination made by the Quality Assurance Department will be conclusive and obligatory.

• Exchange & Buyback is not applicable on Polki, Pearl & Colored Stones.
Return shipping and insurance for purchases made online:
• The return shipping and insurance shall be borne by the customer. We will deduct Rs.1000/- or actual charges – whichever is higher while determining the value.
Return of products purchased at the studio/in-person
• The responsibility of returning the products for exchange or buyback to our studio lies with the customer. The customer will be responsible for covering all related expenses.

Exchange/ Upgrade execution

• If a customer wishes to swap the item for a more expensive product, they can make an additional payment through the usual payment methods. The new product will only be shipped after the payment has been received. However, if the chosen alternative product is of equal value to the exchanged item, the product will be shipped once the exchange amount has been confirmed.
• Exchanges for items of lesser value are not permitted.
• The exchange amount cannot be converted into cash. Solitique will issue a credit memo valid for 6 months for the agreed exchange value. The 6-month period will commence from the date of issuance of the Credit Memo.

Buyback execution

• Upon agreement of the buyback value, the payment will be transferred to the designated bank account (RTGS/NEFT) within 21 working days.
• Cash payments will not be entertained under any circumstances. Payments will only be disbursed to the individual or entity specified in the invoice.
• A written declaration confirming ownership of the bank account, along with the bank account details and a canceled cheque, will be necessary. The maximum value of the buyback must not exceed Rs.3,00,000/-

To request for exchange/ buyback of the product kindly email our Customer Care team at support@solitique.com.

Change in policies

Solitique retains the authority to alter the Payment & Shipping policy at its discretion, therefore it is recommended to regularly review the policies. Modifications will be implemented immediately upon being posted on the website: www.solitique.com. In the event of any significant changes to the policies, a notification will be provided alongside the updated policies.

Helpline/ Contact number:

For any additional queries, we shall be happy to assist you. We can be reached at support@solitique.com or at +91 9599112620 between 11am-6pm (Monday to Saturday).