Ensuring customer satisfaction is our top priority, hence we offer a 7-day return policy with no questions asked.

This policy does not apply to the following:

• Customized products
• International shipments
• Products purchased under the Exchange Policy

The item must be in its original packaging, unused, with tags still attached, and must be accompanied by both the Original Product Certificate and Original Invoice. In the event that the customer is unable to provide the invoice and/or original certificate, the return will not be accepted under any circumstances.

If any Coupon, Discount, or Promo Codes were applied at the time of the initial purchase, the refund amount will be adjusted accordingly.

Upon receipt of your returned item, our Quality Assurance team will assess it for any signs of wear, scratches, alterations, resizing, or damage. Items that exhibit any of these characteristics will not be eligible for return. Following the inspection, our Quality Assurance Department may adjust the product's value with proper justification. The final decision made by the Quality Assurance Department will be binding.

Total Return Value should not exceed INR 3,00,000.

Process of initiating a return

Offline purchase from studio/ exhibitions:

• The customer is responsible for returning the product to our studio in its original, unused condition.
• A Return Receipt will be issued upon approval from the Quality Assurance Department.

Online purchase from the website:

• Please feel free to start the return process by sending an email to support@solitique.com within 7 days of receiving the product. Once we receive your request, we will coordinate a return pick-up with our trusted delivery partner.
• The customer is responsible for covering the return shipping and insurance costs. When calculating the refund amount, we will subtract either Rs.1000/- or the actual charges - whichever is greater.
• Please ensure that your jewelry is prepared in its original packaging, along with any tags and certificates, on the day of pickup. Kindly hand it over to the logistics executive.
• Remember to collect an acknowledgment for the item being picked up (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup).

Mode of refund

In the event that the product is returned within the 7-day money-back guarantee period and passes the quality assessment, the refund will be issued to the original source of payment or directly to your bank account.

• For payments made via online debit, credit card, net banking, or UPI, the refund will be conducted by reversing the transaction.
• Your bank account will be credited with a refund for cash transactions (in-person or cash-on-delivery option for online purchases).

Refund timeline: Refund will be processed within 21 business days after retaining delivery charges, as applicable.

• We hereby inform you that we are unable to process any return requests that are submitted after 7 days from the date of product receipt, regardless of the circumstances.
• We offer an Exchange and Buyback option for all items purchased from Adhara Jewels LLP (referred to as “Adhara” or “Solitique”) with an Indian billing and shipping address.

Change in policies

Solitique retains the authority to alter the Payment & Shipping policy at its discretion, therefore it is recommended to regularly review the policies. Modifications will be implemented immediately upon being posted on the website: www.solitique.com. In the event of any significant changes to the policies, a notification will be provided alongside the updated policies.

Helpline/ Contact number:

For any additional queries, we shall be happy to assist you. We can be reached at support@solitique.com or at +91 9599112620 between 11am-6pm (Monday to Saturday).